Exchange

The company returns and exchanges goods of proper quality in accordance with the Law "On Protection of Consumer Rights".

Terms of return and exchange

Return and exchange of goods is possible within 14 days after receipt of the goods by the buyer.

Return shipping of goods is carried out by agreement.

Return conditions for goods of proper quality

The company returns and exchanges goods of proper quality in accordance with the Law "On Protection of Consumer Rights".
You can return or exchange an item if:

- the item has not been used and shows no signs of consumer use: scratches, scuffs, stains, etc.;

- the item is fully complete and factory packaging is preserved;

- all tags and factory markings are preserved;

- the item retains its commercial appearance and consumer properties.

Return conditions for goods of improper quality.

A product of improper quality has defects that make its intended use impossible.
The buyer has the right to return/exchange their order as a product of improper quality if they received:

- a product that has already been used

- a product with a defect

- a product with an incomplete set

- a product with damage (scratches, stains, deformed).

To exchange or return goods of proper and improper quality, you need to:

1. Write a message to the email  info@skarlight.com or call +38 (068) 951 50 55. 
Briefly describe the situation, attach photos or videos of the product you purchased from us and would like to return.

2. Provide the order number or phone number used to place the order, what was ordered, the reason for the return or exchange, and the bank card number for the refund.

3. Send the purchased item in saleable condition, with undamaged packaging. Goods that have been used and/or have not retained their consumer qualities are non-refundable.

Return and exchange of goods of proper and improper quality is carried out using the "Nova Poshta" delivery service.

5. Inform us of the waybill number of the sent parcel.

6. After receiving the goods, within 7 working days, we will refund your money to the bank card specified during contact.


In accordance with the Law "On Protection of Consumer Rights", the company may refuse to exchange and return goods of proper quality if they belong to the categories specified in the current List of Non-Food Goods of Proper Quality That Are Not Subject to Return and Exchange.