Warranty
Can I exchange or return an item?
Yes, you can exchange or return an item within 14 days of purchase. This right is guaranteed to you by the "Law on Protection of Consumer Rights".
To take advantage of this option, please make sure that:
the item has not been used and shows no signs of use: scratches, chips, or scuffs;
the item is fully complete and the integrity of the packaging is not compromised;
all tags and factory markings are preserved.
That is, you have the right to exchange a non-food item of good quality for a similar one if the product does not satisfy you in shape, dimensions, color, size, or for other reasons cannot be used by you for its intended purpose. The exchange of an item of proper quality is carried out if it has not been used and if its commercial appearance, consumer properties, seals, tags, as well as the sales receipt issued to the consumer together with the sold item are preserved.
If you apply within 14 days from the moment of purchase requesting to exchange an item of inadequate quality in your opinion, but the item meets the criteria of a product of proper quality, in this case the Seller does not perform the exchange.
If the product does not work, the exchange or return of the item is carried out only if there is a conclusion / certificate from a service center authorized by the Manufacturer stating that the operating conditions were not violated.
Where and how can I exchange or return an item?
You can exchange or return an item at our customer service office. You must bring the product, its packaging and accessories, the warranty card, and the sales receipt.
Where to contact regarding warranty service?
In the event that the product requires warranty service, please contact our managers at the phone numbers listed on the website.
What is the warranty on this product?
The warranty period is specified in the description of each product on the website. The warranty is provided for a period from 14 days to 36 months, depending on the item. The warranty can be provided by the manufacturer or the Seller. Confirmation of warranty obligations is the manufacturer's warranty card or our warranty card.
The service center cannot repair my product during the warranty period
If significant defects caused by the manufacturer are discovered in the Product purchased from us within the established warranty period, or if it fails through the fault of the manufacturer and cannot be repaired at an authorized service center, we will exchange the product for a similar one or refund your money.
To do this, please provide us with:- the product with full equipment (charger, box...);
- the warranty card;
- a document confirming payment;
- a service center conclusion stating that the product has a "significant defect".
In which cases is warranty not provided?
The service center may refuse warranty repair in case of:
- violation of the safety of warranty seals;
- presence of mechanical or other damage caused by intentional or careless actions of the buyer or third parties;
- violation of usage rules;
- unauthorized opening, repair, or modification of internal communications and components of the product, changes to the design or circuit of the product;
- if the serial number or MAC address stored in the product memory is altered, erased, damaged, or cannot be established;
- if damage caused by foreign objects, substances, liquids, insects, or extreme temperatures entering the inside of the product is detected.
- accidental damage (defects caused by the client);
- damage resulting from natural disasters (natural phenomena);
- damage caused by negligent handling or use (failure to observe temperature conditions, exposure to liquid, dustiness, mechanical damage, foreign objects getting inside the casing);
- damage caused by emergency voltage drops or surges in the power grid;
- damage or abnormal functioning of the product caused by failures or non-compliance with standard power supply parameters, telecommunication, cable, and other similar external factors;
- damage caused by defects in the system in which this product was used, or resulting from connecting the product to other products;
- damage caused by using the product for purposes other than intended or in violation of operating rules;
- natural wear and tear of elements in cases of exceeding the specified standards of normal operation, as well as body elements of portable products;
- damage or abnormal functioning of the product caused by software;
- damage or abnormal functioning of the product caused by the use of non-standard and (or) low-quality consumables, accessories, spare parts, or batteries;
- presence of signs of repair on the product by unauthorized persons.
- software products supplied with the product;
- software products not supplied with the product;
- user data stored or obtained using the product.
